Summary: 78ph collects only the personal data necessary to operate a safe, compliant, and high-quality online gaming platform for Filipino players. We do not sell your data. We protect it with industry-standard security. You have clear rights over your personal information, and our team is always available to help you exercise them.
01 Introduction
This Privacy Policy ("Policy") describes how 78ph ("78ph," "we," "us," or "our") collects, uses, stores, shares, and protects personal data submitted by players and visitors ("you," "your") in connection with the use of the 78ph online gaming platform accessible at 78ph.one, including all associated services, features, and content.
78ph is committed to protecting the privacy of all Filipino players and handling personal data with transparency, integrity, and care. This Policy is drafted in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173, as amended), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.
By registering a 78ph account, completing the 78ph login process, or otherwise using the 78ph platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to the terms of this Policy, you must not use the 78ph platform.
02 Data Controller
For the purposes of the Philippine Data Privacy Act and this Policy, the Data Controller responsible for your personal data is 78ph, the operator of the 78ph platform at 78ph.one. The Data Controller is responsible for determining the purposes and means by which your personal data is processed.
78ph has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data privacy laws and this Policy. Players may contact the DPO through the support channels listed in Section 15 of this Policy.
03 Data We Collect
78ph collects the following categories of personal data from players and platform visitors:
Identity & Contact Data:
- Full legal name as it appears on a valid Philippine government-issued ID.
- Date of birth (used to verify the 21+ age requirement).
- Registered Philippine mobile number (used as the primary account identifier and for OTP verification).
- Email address (where provided during registration or support contact).
- Residential address in the Philippines (where required for KYC verification).
Identity Verification Data:
- Copies of valid Philippine government-issued identification documents (e.g., PhilSys National ID, passport, driver's licence, SSS/GSIS ID, Voter's ID) submitted during KYC verification.
- Selfie photographs submitted for biometric identity verification where required.
Financial Data:
- GCash mobile number and PayMaya account reference used for transactions.
- Bank account name and last four digits of account number for BPI, BDO, or Metrobank transactions.
- Transaction history, including deposit amounts, withdrawal amounts, dates, and reference numbers.
Gaming Activity Data:
- Game history, bet records, wagering patterns, win and loss records.
- Session duration, login timestamps, and platform activity logs.
- Responsible gaming settings, including deposit limits, loss limits, and self-exclusion status.
Technical & Device Data:
- IP address and approximate geographic location.
- Device type, operating system, browser type and version.
- Cookie identifiers and session tokens.
04 How We Collect Data
78ph collects personal data through the following methods:
- Direct submission: Data you voluntarily provide when registering a 78ph account, completing the 78ph login process, submitting KYC documents, making deposits or withdrawals, contacting support, or responding to surveys.
- Automated collection: Technical data collected automatically through cookies, web server logs, and analytics tools when you access or use the 78ph platform.
- Third-party payment processors: Transaction confirmation data received from GCash, PayMaya, BPI, BDO, and Metrobank when you conduct financial transactions on the platform.
- Identity verification partners: Data returned from certified KYC and identity verification service providers engaged by 78ph to comply with anti-money laundering obligations.
05 How We Use Your Data
78ph uses collected personal data for the following purposes:
- To create, verify, and manage your 78ph player account and facilitate the 78ph login process.
- To provide and operate all gaming services, including casino games, live dealer tables, sports betting, and bingo.
- To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers, and to maintain accurate transaction records.
- To verify player identity and age (21+ requirement) in compliance with PAGCOR regulations and the Anti-Money Laundering Act of the Philippines.
- To detect, investigate, and prevent fraudulent activity, abuse of promotional offers, and other prohibited activities outlined in the 78ph Terms and Conditions.
- To provide customer support via live chat, Messenger, and Viber, including resolving account issues, processing complaints, and responding to inquiries.
- To send transactional communications, including deposit confirmations, withdrawal notifications, and security alerts, to your registered Philippine mobile number.
- To send promotional communications about 78ph bonuses, events, and game updates, where you have opted in to receive such communications.
- To monitor and improve platform performance, user experience, and security.
- To comply with applicable legal obligations under Philippine law, including reporting obligations under the Anti-Money Laundering Act (AMLA) and the Data Privacy Act.
06 Legal Basis for Processing
78ph processes personal data on the following legal bases as recognised under the Philippine Data Privacy Act:
- Consent: Where you have expressly consented to the processing of your personal data for specific purposes, such as receiving promotional communications from 78ph.
- Contract performance: Processing necessary to provide the 78ph gaming services you have contracted for, including account management, game access, and payment processing.
- Legal obligation: Processing required to comply with applicable Philippine laws, including identity verification under AMLA, age verification under gaming regulations, and tax reporting obligations.
- Legitimate interests: Processing necessary for the legitimate interests of 78ph in operating a secure, fair, and commercially viable gaming platform, including fraud prevention, security monitoring, and platform analytics, provided such interests are not overridden by your rights and freedoms.
07 Data Sharing & Disclosure
78ph does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. 78ph may share your personal data with third parties only in the following circumstances:
- Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank receive limited transaction data necessary to process your deposits and withdrawals.
- Identity verification providers: Certified KYC service providers engaged by 78ph receive identity document data for the purpose of age and identity verification.
- Game technology providers: Game platform and software providers receive anonymised session and game data necessary for game operation, RNG certification, and technical support.
- Regulatory authorities: 78ph will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine regulatory bodies where required by law or regulatory direction.
- Law enforcement: 78ph will disclose personal data to law enforcement agencies where required by a valid court order, subpoena, or equivalent legal process issued under Philippine law.
- Group entities: Personal data may be shared with related entities within the 78ph corporate group solely for the purposes of operating the 78ph platform.
All third parties with whom 78ph shares personal data are required to handle that data in accordance with applicable privacy laws and are bound by confidentiality obligations.
08 International Data Transfers
In certain circumstances, personal data collected from Filipino players may be transferred to, stored in, or processed in jurisdictions outside the Philippines — for example, where 78ph's technology infrastructure or game providers operate servers in other countries.
Where such international transfers occur, 78ph implements appropriate safeguards to ensure that your personal data receives a standard of protection equivalent to that required under the Philippine Data Privacy Act. This includes entering into data processing agreements that incorporate appropriate contractual protections with all overseas data processors engaged by 78ph.
09 Data Retention
78ph retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
- Account and identity data: Retained for the duration of the player's account plus a minimum of five (5) years following account closure, in compliance with PAGCOR regulatory requirements and AMLA obligations.
- Transaction records: Retained for a minimum of five (5) years in compliance with AMLA and relevant tax regulations.
- Gaming activity logs: Retained for a minimum of three (3) years.
- Support communications: Retained for a minimum of two (2) years.
- Technical and device data: Retained for up to twelve (12) months.
After the applicable retention period expires, personal data is securely deleted or anonymised such that it can no longer be attributed to any individual player.
10 Security Measures
78ph implements a comprehensive range of technical and organisational security measures to protect player personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
- SSL/TLS encryption for all data in transit between player devices and 78ph servers.
- Encryption of sensitive personal data at rest, including identity document copies and payment reference data.
- OTP-based two-factor verification for the 78ph login process and sensitive account actions.
- Access controls ensuring that 78ph personnel can only access player data that is necessary for their specific role.
- Regular security audits and penetration testing of the 78ph platform and infrastructure.
- Staff training on data privacy obligations and security best practices.
- An incident response plan for the detection, containment, and notification of personal data breaches in accordance with NPC requirements.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 78ph will notify the National Privacy Commission within 72 hours of becoming aware of the breach and will communicate with affected players as required by applicable law.
11 Cookies & Tracking Technologies
The 78ph platform uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that allow 78ph to recognise your browser, remember your preferences, and analyse platform usage.
78ph uses the following categories of cookies:
- Strictly necessary cookies: Required for the 78ph login session, account authentication, and core platform functionality. These cannot be disabled without preventing platform use.
- Performance and analytics cookies: Used to understand how players use the 78ph platform, which pages are most visited, and how performance can be improved. Data collected is aggregated and anonymised.
- Functionality cookies: Used to remember your preferences, such as language settings and game lobby filters.
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from accessing the 78ph login page and using the platform.
12 Your Data Subject Rights
Under the Philippine Data Privacy Act of 2012, all Filipino players have the following rights with respect to their personal data held by 78ph:
- Right to be informed: The right to be informed that your personal data is being collected and processed, and how it is being used — which is the purpose of this Privacy Policy.
- Right of access: The right to obtain a copy of the personal data 78ph holds about you and information about how it is processed.
- Right to rectification: The right to have inaccurate or incomplete personal data corrected or updated.
- Right to erasure: The right to request deletion of your personal data, subject to 78ph's legal retention obligations.
- Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
- Right to object: The right to object to the processing of your personal data for purposes not strictly necessary for the performance of the 78ph service contract.
- Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.
To exercise any of the above rights, contact the 78ph Data Protection Officer through the support channels in Section 15. 78ph will respond to verified data subject requests within thirty (30) calendar days of receipt.
13 Children's Privacy
The 78ph platform is strictly intended for adults aged 21 years and older. 78ph does not knowingly collect personal data from any person under the age of 21. Age verification is conducted as part of the account registration process for this reason.
If 78ph becomes aware that personal data has been collected from a person under the age of 21, such data will be deleted immediately and the associated account will be closed. Parents or guardians who believe that a minor may have registered a 78ph account are urged to contact 78ph support immediately.
14 Amendments to This Policy
78ph reserves the right to update or amend this Privacy Policy at any time. When material changes are made, 78ph will notify registered players via the platform and/or to the registered Philippine mobile number on file, with a minimum of seven (7) days' advance notice before the amended Policy takes effect, except where immediate amendments are required by law or regulatory direction.
The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the 78ph platform after the effective date of any revised Policy constitutes your acceptance of the changes.
15 Contact & Complaints
For questions, requests to exercise your data subject rights, or concerns about this Privacy Policy, please contact the 78ph Data Protection Officer:
- Live Chat: Available 24/7 on the 78ph platform. Request to speak with the Data Protection team.
- Email: support at 78ph.one — Please include "Data Privacy Request" in your message subject.
If you are not satisfied with 78ph's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) through its official channels at privacy.gov.ph (external — please visit independently).
This Privacy Policy was last reviewed and updated in June 2026.